At Teak Heaven, we are proud to provide you with the best quality, handcrafted solid wood products. The products are carefully crafted by our skilled artisans, which ensures that no two products are alike. Some minute differences in texture, wood grain, colour, or finish are expected in handcrafted products and are what make each product special.
At Teak Heaven, we are committed to ensuring that you receive your product in best condition. However, replacements are only provided under the following circumstances.
Conditions for Replacement
We provide replacements only in the following situations:
- If the product is damaged when it is delivered to you.
- If you have received a different product than the one you ordered initially.
- Please note that issues pertaining to personal preferences, slight colour differences, or natural wood variations will not be eligible for a replacement.
How to Request a Replacement
To request a replacement:
- Inform us within 48 hours of receiving the product.
- Share clear photos showing the damage or incorrect item received.
- Include your order number and purchase details.
- Email us at [Your Customer Support Email] or contact us through our website with the subject line “Replacement Request.”
- Requests made after 48 hours may not be eligible for review.
Non-Returnable and Non-Replaceable Items
The following cases will not be applicable for return or replacement:
- Minor colour, texture, polish, or finish variations owing to the handmade nature of the item.
- Natural wood grain variations.
- Items that have been used, assembled incorrectly, altered, or damaged post-delivery.
- These are not defects but are instead a part of the authenticity of handmade wooden items.
Replacement Process
- Once we get your request, our team will then carefully examine the information and images you have provided. Once approved, we will then assist you in the process of returning the item (if necessary).
- Once we have received the item and confirmed it, we will then send you a replacement without any extra charges.
Refund Process
Refunds will be processed only in situations where a replacement is not feasible or if the product is found to be damaged, defective, or misdelivered.
After the product has been received and checked, we will inform you of the status of your refund request.
- Approved refunds will be processed within 7-10 working days.
- The refund amount will be credited to your original payment method.
- The processing time may vary depending on your bank or payment gateway.
- Shipping fees (if applicable) are non-refundable unless it is an error on our part.
We appreciate your trust in Teak Heaven and understand that our products are handmade. Our aim is to always provide you with the best craftsmanship and shopping experience.
