Welcome to Teak Heaven. You accept the following terms and conditions by using our website and buying our handcrafted wooden furniture and décor. Before placing an order, we ask that you carefully read our terms and conditions.
1. Introduction
Teak Heaven provides distinctive, handmade wooden furniture and décor. There may be minor differences in colour, texture, size, or finish because our products are handmade. Each piece is unique due to these inherent variations, which are a component of the craftsmanship.
2. Policy for Returns and Replacements
Our goal at Teak Heaven is to provide excellent products. Please carefully read the replacement terms listed below:
Eligibility for Replacement :
You can ask for a replacement if:
- When the product is delivered, it is damaged.
- The item you ordered is not the same as the one you received.
How to Request a Replacement:
- Contact us within 48 hours of receiving the product.
- Provide photos of the damaged or incorrect product.
- Include your order details in the email.
- Send your request to [Your Customer Support Email] with the subject line: Replacement Request.
Not Eligible for Return or Replacement:
- Minor variations in color, texture, wood grain, or finish due to the handmade nature of the product.
- Products that have been used, altered, or damaged after delivery.
Replacement Process:
Once your request is accepted, our team will walk you through the returns process (if necessary). A replacement will be shipped to you free of charge if the problem falls under our policy.
We thank you for your understanding of the handmade nature of our products.
3. Shipping Policy
- We deliver our products within India and abroad.
- If the product is in stock, it will be shipped within the standard processing time.
- If the product is made-to-order, we will make and ship it within 10 working days from the date of confirmation of your order.
- The delivery times may vary depending on your location.
4. Payment Terms
- We support major credit cards, debit cards, and UPI payment options.
- All transactions on our website are secure and encrypted.
- Teak Heaven does not retain your credit card information.
5. Cancellation Policy
- You can cancel your order within 24 hours of placing it.
- Refunds for eligible cancellations will be made within 7 working days.
- Cancellation requests after 24 hours may not be entertained, as the production of handmade products may have already begun.
6. Product Disclaimer
- Since all products are handmade, slight variations in color, texture, polish, or finish are expected and do not constitute defects.
- These variations are a testament to the authenticity and uniqueness of each product.
- These variations are not eligible for returns or exchanges.
7. Intellectual Property
- All images, product designs, content, logos, and information on this website are the property of Teak Heaven.
- They are protected by applicable copyright and intellectual property laws.
- Any unauthorized use, copying, or reproduction without written permission is strictly prohibited.
8. Limitation of Liability
- Teak Heaven is not liable for any indirect damages or losses caused by the use of our products.
- We do not provide compensation for dissatisfaction based on personal preference.
- However, we will provide a replacement for products that are damaged or wrongly delivered, as per our policy.
9. Changes to Terms and Conditions
- Teak Heaven reserves the right to update or modify these terms and conditions at any time. Changes will come into effect immediately upon being posted on the website.
- By ordering from Teak Heaven, you agree to the terms and conditions above.
If you have any questions or concerns, please contact us at Your Contact Information].
